501-645-4902

Ace Up Pro Cleaning Services

terms and conditions

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Effective Date: July 7, 2026, Services Areas: Conway, Greenbrier, Little Rock, Benton, and surrounding Arkansas communities

By booking or receiving services from Ace Up Pro Cleaning Services (“Ace Up Pro,” “we,” “AUPCS” or “our”), you acknowledge and agree to the following Terms of Use. If you do not accept these terms, please refrain from using our services. We may update these terms from time to time. If any significant changes are made, we will notify clients by email or through our website at least 30 days before the changes take effect. Continued use of services will be considered acceptance of the revised terms.

Services Provided

AUPCS offers commercial, office, post-construction, and non-biohazard medical/dental cleaning. Depending on the services requested, work may include:

  • Dusting, sweeping, mopping, and vacuuming
  • Trash collection and removal
  • Restroom cleaning and sanitation
  • Breakroom and kitchen cleaning
  • Surface disinfecting
  • Interior Window cleaning
  • Non-hazardous post-construction debris removal

Ace Up Pro does not perform:

  • Biohazard or trauma cleanup
  • Mold remediation
  • Hazardous waste removal
  • Medical waste handling or disposal

Client Responsibilities

To ensure safe and efficient service, client agrees to:

  • Provide accurate details about the property and cleaning needs
  • Maintain safe working conditions, including clear walkways and adequate lighting
  • Inform us of any restricted areas, sensitive equipment, or special instructions
  • Provide timely access to the property
  • Secure valuable or sensitive items as desired

If our team cannot access the property due to client oversight, a cancellation fee may apply.

Scheduling, Cancellations, and Rescheduling

  • Cancellations must be made at least 24 hours before the scheduled appointment.
  • Same-day cancellations or missed appointments may be billed at 50% of the scheduled service cost.
  • Excessive cancellations may result in suspension or termination of service.

Payment Terms

  • Payment is due upon receipt of invoice unless otherwise agreed.
  • Accepted payment methods include credit/debit card, ACH transfers, and business checks.
  • Payments more than 10 days past due may incur a 5% late fee.
  • Clients receiving recurring services may be asked to keep a valid payment method on file.

AUPCS reserves the right to correct billing errors even after payment has been processed.

Satisfaction Guarantee

If any part of the service does not meet your expectations, please notify us within 24 hours. We will return to address the concern at no additional cost. After 24 hours, the service is considered complete.

Service Limitations

AUPCS cannot guarantee:

  • That cleaning services will prevent illness or contamination
  • Removal of all stains, damage, or wear that existed prior service
  • Results that were not communicated or agreed upon beforehand

We do not perform work requiring specialized licensing, such as HVAC, plumbing, or electrical services.

Liability and Damage Policy

AUPCS maintains general liability insurance appropriate for commercial cleaning operations. However, we are not responsible for:

  • Damage that existed before our arrival
  • Items that are fragile, improperly installed, or not disclosed as delicate
  • Damage caused by unsafe conditions or equipment supplied by the client
  • Loss of valuables that were left unsecured

If accidental damage occurs during service, we will document the incident, notify the client, and work toward resolution in accordance with our insurance policies.

Access Requirements

Clients must ensure that:

  • Keys, codes, or entry instructions are provided in advance
  • Alarm systems are disarmed or instructions are clearly communicated
  • Staff can safely enter and exit the building

Failure to provide access may result in a cancellation fee.

Prohibited Uses

Clients may not:
Request services involving hazardous or prohibited materials
Use our services for illegal purposes
Misrepresent the condition of the property or cleaning needs
Threaten, harass, or endanger staff in any way

Termination of Services

AUPCS may discontinue services immediately if:

  • Unsafe or hazardous conditions are present
  • Staff is threatened or harassed
  • Payments are repeatedly late or unpaid
  •  The client violates these Terms of Use

Clients may end services with 7 days’ written notice.

Disclaimers

All services are provided on an “as available” and “as is” basis. AUPCS does not guarantee uninterrupted service, error-free performance, or outcomes based on expectations that were not communicated prior to service.

Limitation of Liability

To the fullest extent permitted under Arkansas law: AUPCS is not liable for indirect, incidental, special, or consequential damages. Our total liability for any claim is limited to the amount paid for the specific service in question.

Governing Law

These Terms of Use are governed by the laws of the State of Arkansas.

Contact Information

Ace Up Pro Cleaning Services
Phone: 501-645-4902
Email: info@aceupservices.com
Website: aceupservices.com